Last Updated:  November 5, 2025

This Privacy Policy describes how NGX Crypto Wallet ("NGX CW," "we," "us," or "our"), operating the website ngwcw.com and the NGX Crypto Wallet application/service (collectively, the "Services"), collects, uses, processes, and protects the personal information of our users in Pakistan and globally.

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Data Controller

NGX Crypto Wallet Domain: ngwcw.com Based In: Pakistan Contact Email: contact@ngxcw.com

2. Information We Collect

As a non-custodial wallet, NGX CW is designed to give you maximum control over your private keys. We generally do not have access to your private keys or the digital assets in your wallet.

We collect two main types of information:

A. Information You Provide Directly

• Registration Data (if applicable): Email address, username, or other identifiers if you create an account for non-wallet features (e.g., support, marketing updates).

• Verification Data (if applicable for enhanced services): Information required for Know Your Customer (KYC) or Anti-Money Laundering (AML) compliance if we offer regulated services (e.g., your full name, national ID/Passport details, address, date of birth).

• Correspondence: Information you provide when you contact us for support, feedback, or inquiries.

B. Information Collected Automatically

• Wallet Data (Public Information): Your public wallet address(es) and records of transactions that occur on the relevant public blockchain networks. Please note: This information is public by nature of the blockchain and is not stored or controlled by NGX CW's private servers, but by the decentralized network.

• Device and Usage Data: Information about how you access and use the Services, including:

  • IP address, device ID, operating system, browser type.

  • Usage statistics, such as pages or features accessed, time spent on the app, and crash reports.

• Cookies and Tracking: We may use cookies, pixels, and similar technologies to track activity on our website and hold certain information (e.g., for analytics or security purposes).

3. How We Use Your Information

We use the collected information for the following purposes:

• To Provide and Maintain the Services: To operate the wallet application and website, ensure its security, and provide necessary updates.

• To Improve Our Services: To monitor usage, analyze trends, and troubleshoot errors to enhance user experience and functionality.

• Security and Fraud Prevention: To detect, prevent, and address technical issues, fraudulent activity, or potential security breaches.

• Compliance and Legal Obligations: To comply with applicable laws, regulations (including any relevant Pakistani regulations), and legal processes, and to enforce our Terms of Service.

• Communication: To contact you with service-related notices, support responses, and, where you have consented, for marketing or promotional updates.

4. How Your Information Is Shared

We will not sell or rent your Personal Data to third parties. We may share your information only in the following limited circumstances:

• With Service Providers: We may employ third-party companies and individuals to facilitate our Services (e.g., analytics providers, hosting providers, or identity verification services for KYC). These parties are obligated to maintain confidentiality and security.

• For Legal Reasons: If required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation (e.g., a court order or subpoena), protect our rights or property, or ensure the safety of our users or the public.

• Business Transfers: In connection with a merger, acquisition, or sale of assets, your Personal Data may be transferred to the acquiring entity.

5. Security of Data

We implement commercially reasonable technical and organizational security measures designed to protect your Personal Data from accidental loss, unauthorized access, misuse, and disclosure.

Crucial Note on Non-Custodial Security: As a non-custodial wallet, the security of your digital assets ultimately rests with you. NGX CW does not store your private keys or recovery phrase. If you lose access to or fail to secure your private keys/recovery phrase, we cannot recover your assets.

6. Data Retention

We retain Personal Data only for as long as necessary for the purposes set out in this Privacy Policy, including for fulfilling legal, accounting, or reporting requirements.

7. Your Rights

Depending on where you reside, you may have the following rights regarding your Personal Data:

• Right to Access: The right to request copies of your Personal Data held by us.

• Right to Rectification: The right to request correction of any inaccurate or incomplete Personal Data we hold about you.

• Right to Erasure (Right to be Forgotten): The right to request the deletion of your Personal Data, subject to our legal and operational requirements.

• Right to Object/Restrict Processing: The right to object to or request that we restrict the processing of your Personal Data in certain circumstances.

To exercise any of these rights, please contact us at support@ngxcw.com.

8. Links to Other Sites

Our Service may contain links to other sites (e.g., blockchain explorers, DeFi protocols) that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our Services are not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If we become aware that we have collected Personal Data from a child without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

By email: support@ngxcw.com